INTERNAL MEDIATION SYSTEMS

What’s the first step that a franchisee takes when he has a complaint with his franchisor he can’t resolve?

• Does he talk to a lawyer?
• Does he bad-mouth the company to other franchisees?
• Does he tell a district manager who just dismisses the issue?
• Does he poison your prospective franchisee who calls him during due diligence?

If you don’t know the answer to this question, then your company doesn’t have a dispute resolution culture.

You need an Internal Mediation Program to channel and control the life of franchisee disputes.

What we do

• We design and implement an Internal Mediation Program for your franchise system that will give you the answer to that question.
• Let us create a mandatory mediation program that forces frank discussion of problems – frank discussion under your control.
• We provide you with written standards defining when mediation is required, how it is started, where it is done, who participates, how it proceeds and how it ends.

What you do

• You will publicize the program to your system.
• You must proactively and consistently apply the standards.

What you get

• Early notice of any problem a franchisee takes seriously
• Intelligence about what dealers are thinking – while it’s not too late to act upon
• A chance to settle the matter in a controlled setting
• A step franchisees will feel they can take before calling a lawyer

Contact us to work with you on an Internal Mediation Program.

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